Return and Exchange Policy
If you're not satisfied with your order, we gladly accept your return within 14 calendar days after you receive the items. Return shipping costs are in charge of the customer.
We accept returns on ready to ship and made to order items - except the personalized products with your initials - in the same condition that you received them: unworn with all tags and in their original packaging.
Fill in the form by clicking the button below get refunded or get another piece.
RETURNS FAQS
Everything you need to know on returns and refunds for an easy and hussle-free experience.
Fill in the form within 14 calendar days after receiving your items and follow the instructions.
You'll receive a confirmation email within 72 hours with shipping guidelines.
You will be responsible for the return shipping costs and we will refund only the value of the goods.
Ready to ship and made to order items - except the personalized products with your initials - can be returned within 14 calendar days after the delivery in the same condition that you received them: unworn with all tags and in their original packaging.
As soon as we receive the return, we're going to check the items conditions and proceed with the refund if it's approved.
Please note that it may take up to 7 calendar days to receive the refund on the original payment method since we receive the package.
If the purchased product is faulty, reach out to us as soon as possible to receive a free change and to send the damaged item back to us.
Write us at info@filippomarchesi.com specifying the order number and attaching a clear picture of the problem experienced.
Contact Us
If your question hasn’t been addressed or you have any other doubts, please don't hesitate to contact us at the following contact methods, specifying the order number. Please note that we’ll answer you as soon as possible from Monday to Friday.
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